Frequently Asked Questions

What time zone is the coach’s calendar in?
Are there free options?
What happens in the first session?
How many coaching sessions do I need?
How does the Google Calendar sync work?
Is there any feature to record audio and video?
How do I get started with Mentaa?
Is Mentaa free to use?
What types of coaching services are offered on the platform?
Is Mentaa available globally?
Who can join as a coach or client?
How does Mentaa work?
What is Mentaa?
Why does the website headers and labels look distorted in my language?
Can I set my own rates for coaching sessions?
What happens if a client disputes a payment?
Are there any hidden fees I should be aware of?
Is there a subscription or membership fee for clients?
Do I need to pay any sign-up fees to become a coach?
Can clients pay via credit card, PayPal, or other methods?
Are there any transaction fees for clients or coaches?
When will I receive payment for a coaching session?
How do payments work on Mentaa?
What kind of support and resources are available?
How will this platform help me grow my business or practice?
What are the costs and are there hidden fees?
I can't upload my profile photo to be a coach, what should I do?
How do I reset my password?
Can I change my email address?
Can I delete my profile as a client or coach?
What should I do if I suspect my account has been hacked?
How do I make payments for coaching sessions?
How do I find a coach on Mentaa?
What do the number of clients and sessions on a coach’s profile mean?
Why can't I see my sessions?
Can I book a session with a coach immediately?
How do I choose the right coach for my needs?
Are trial sessions available?
What if I am not satisfied with a coaching session?
Can I contact a coach before booking a session?
Can I leave a review for a coach after a session?
What happens if I need to reschedule or cancel my session?
Are the coaches on Mentaa verified?
What information do I need to provide to book a session?
How do I request access to my personal data?
How do you protect sensitive information during a session?
Do you track my online activity on the platform?
Can I delete my account and all associated data?
What personal data does Mentaa collect?
How do I manage my privacy settings on the platform?
Does Mentaa comply with data protection laws (GDPR, CCPA, etc.)?
Is my personal information secure on Mentaa?
What do I do if I have trouble with video/audio during a session?
Can I access my sessions on mobile devices?
How do I get technical support if I am having trouble using the platform?
What should I do if I cannot log in to my account?
How do I update my device settings for a better experience?
Can I test my equipment before a session?
Is there a limit to the number of sessions I can book in a week?
Can I participate in sessions if I am under 18?
How can I update my contact information on the platform?
What happens if I violate the platform’s terms of service?
How do I report inappropriate behavior from a coach or client?
Can I share my Mentaa account with others?
What is Mentaa's refund policy?
How does blog submission work on Mentaa?
How can I write a standout biography in 500 characters?
Why can I not join the session before it starts?
What’s the difference between "General" and "Weekly" in my Availability Calendar?
Can coaches take a session using a mobile device?
How can coaches enhance their profiles and make it outstanding?
Is there a limit to how many clients I can have on the platform?
Can I share my own materials (documents, videos, etc.) during a session?
Can I communicate with clients before they book a session?
What happens if a client cancels a session?
Can I offer free sessions or promotions through the platform?
Are there any fees or commissions that I need to pay to Mentaa?
How do I get paid for coaching sessions?
What should I include in my coach profile?
How do I set my availability and schedule?
How do I sign up to become a coach on Mentaa?

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