Frequently Asked Questions

What time zone is the coach’s calendar in?
How does the Google Calendar sync work?
Why does the website headers and labels look distorted in my language?
How many coaching sessions do I need?
What happens in the first session?
Is there any feature to record audio and video?
How do I get started with Mentaa?
Is Mentaa free to use?
What types of coaching services are offered on the platform?
Is Mentaa available globally?
Who can join as a coach or client?
How does Mentaa work?
What is Mentaa?
Are there free options?
How do payments work on Mentaa?
Are there any transaction fees for clients or coaches?
Can clients pay via credit card, PayPal, or other methods?
When will I receive payment for a coaching session?
Do I need to pay any sign-up fees to become a coach?
Is there a subscription or membership fee for clients?
Are there any hidden fees I should be aware of?
Can I set my own rates for coaching sessions?
What happens if a client disputes a payment?
I can't upload my profile photo to be a coach, what should I do?
What kind of support and resources are available?
What qualifications are required or recommended for coaches in order to join Mentaa?
What are the costs and are there hidden fees?
How will this platform help me grow my business or practice?
How do I reset my password?
Can I change my email address?
What should I do if I suspect my account has been hacked?
Can I delete my profile as a client or coach?
What information do I need to provide to book a session?
Why can't I see my sessions?
What do the number of clients and sessions on a coach’s profile mean?
How do I find a coach on Mentaa?
Can I book a session with a coach immediately?
How do I choose the right coach for my needs?
How do I make payments for coaching sessions?
Are the coaches on Mentaa verified?
What happens if I need to reschedule or cancel my session?
Can I leave a review for a coach after a session?
Can I contact a coach before booking a session?
What if I am not satisfied with a coaching session?
Are trial sessions available?
What personal data does Mentaa collect?
Is my personal information secure on Mentaa?
Does Mentaa comply with data protection laws (GDPR, CCPA, etc.)?
How do I manage my privacy settings on the platform?
Can I delete my account and all associated data?
How do I request access to my personal data?
Do you track my online activity on the platform?
How do you protect sensitive information during a session?
What should I do if I cannot log in to my account?
What is the best browser to use with Mentaa?
How do I get technical support if I am having trouble using the platform?
Can I access my sessions on mobile devices?
What do I do if I have trouble with video/audio during a session?
Can I test my equipment before a session?
How do I update my device settings for a better experience?
What is Mentaa's refund policy?
Can I share my Mentaa account with others?
How do I report inappropriate behavior from a coach or client?
What happens if I violate the platform’s terms of service?
How can I update my contact information on the platform?
Can I participate in sessions if I am under 18?
Is there a limit to the number of sessions I can book in a week?
What should I include in my coach profile?
How does Mentaa determine whether to tag a coach on LinkedIn, Instagram, and TikTok?
How does blog submission work on Mentaa?
How do I sign up to become a coach on Mentaa?
How do I set my availability and schedule?
How can I write a standout biography in 500 characters?
Can I offer free sessions or promotions through the platform?
Why can I not join the session before it starts?
How do I get paid for coaching sessions?
Are there any fees or commissions that I need to pay to Mentaa?
What’s the difference between "General" and "Weekly" in my Availability Calendar?
Can coaches take a session using a mobile device?
How can coaches enhance their profiles and make it outstanding?
Is there a limit to how many clients I can have on the platform?
Can I share my own materials (documents, videos, etc.) during a session?
Can I communicate with clients before they book a session?
What happens if a client cancels a session?

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