Frequently Asked Questions

What time zone is the coach’s calendar in?
Is there any feature to record audio and video?
How do I get started with Mentaa?
Is Mentaa free to use?
What types of coaching services are offered on the platform?
Is Mentaa available globally?
Who can join as a coach or client?
How does Mentaa work?
What is Mentaa?
Why does the website headers and labels look distorted in my language?
What happens if a client disputes a payment?
Can I set my own rates for coaching sessions?
Are there any hidden fees I should be aware of?
How do payments work on Mentaa?
Are there any transaction fees for clients or coaches?
Can clients pay via credit card, PayPal, or other methods?
When will I receive payment for a coaching session?
Do I need to pay any sign-up fees to become a coach?
Is there a subscription or membership fee for clients?
What kind of support and resources are available?
What are the costs and are there hidden fees?
How will this platform help me grow my business or practice?
Can I delete my profile as a client or coach?
What should I do if I suspect my account has been hacked?
Can I change my email address?
How do I reset my password?
What do the number of clients and sessions on a coach’s profile mean?
Why can't I see my sessions?
Are trial sessions available?
What if I am not satisfied with a coaching session?
Can I contact a coach before booking a session?
What happens if I need to reschedule or cancel my session?
How do I find a coach on Mentaa?
Can I book a session with a coach immediately?
How do I choose the right coach for my needs?
What information do I need to provide to book a session?
Can I leave a review for a coach after a session?
Are the coaches on Mentaa verified?
How do I make payments for coaching sessions?
How do I manage my privacy settings on the platform?
Is my personal information secure on Mentaa?
How do you protect sensitive information during a session?
Do you track my online activity on the platform?
Does Mentaa comply with data protection laws (GDPR, CCPA, etc.)?
What personal data does Mentaa collect?
Can I delete my account and all associated data?
How do I request access to my personal data?
How do I get technical support if I am having trouble using the platform?
What should I do if I cannot log in to my account?
Can I access my sessions on mobile devices?
What do I do if I have trouble with video/audio during a session?
Can I test my equipment before a session?
How do I update my device settings for a better experience?
What is Mentaa's refund policy?
Is there a limit to the number of sessions I can book in a week?
Can I share my Mentaa account with others?
How do I report inappropriate behavior from a coach or client?
What happens if I violate the platform’s terms of service?
How can I update my contact information on the platform?
Can I participate in sessions if I am under 18?
Is there a limit to how many clients I can have on the platform?
How can I write a standout biography in 500 characters?
Why can I not join the session before it starts?
What’s the difference between "General" and "Weekly" in my Availability Calendar?
Can coaches take a session using a mobile device?
How can coaches enhance their profiles and make it outstanding?
Can I share my own materials (documents, videos, etc.) during a session?
Can I communicate with clients before they book a session?
What happens if a client cancels a session?
Can I offer free sessions or promotions through the platform?
Are there any fees or commissions that I need to pay to Mentaa?
How do I get paid for coaching sessions?
What should I include in my coach profile?
How do I set my availability and schedule?
How do I sign up to become a coach on Mentaa?

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