Frequently Asked Questions

How does the Google Calendar sync work?
What is Mentaa?
How does Mentaa work?
Who can join as a coach or client?
Is Mentaa available globally?
What types of coaching services are offered on the platform?
Is Mentaa free to use?
How do I get started with Mentaa?
Is there any feature to record audio and video?
Why does the website headers and labels look distorted in my language?
What time zone is the coach’s calendar in?
Are there any hidden fees I should be aware of?
Is there a subscription or membership fee for clients?
Do I need to pay any sign-up fees to become a coach?
When will I receive payment for a coaching session?
Can clients pay via credit card, PayPal, or other methods?
Are there any transaction fees for clients or coaches?
How do payments work on Mentaa?
Can I set my own rates for coaching sessions?
What happens if a client disputes a payment?
I can't upload my profile photo to be a coach, what should I do?
What kind of support and resources are available?
What are the costs and are there hidden fees?
How will this platform help me grow my business or practice?
What should I do if I suspect my account has been hacked?
How do I reset my password?
Can I change my email address?
Can I delete my profile as a client or coach?
How do I make payments for coaching sessions?
How do I find a coach on Mentaa?
Why can't I see my sessions?
What do the number of clients and sessions on a coach’s profile mean?
Can I book a session with a coach immediately?
How do I choose the right coach for my needs?
Are trial sessions available?
What information do I need to provide to book a session?
Are the coaches on Mentaa verified?
What happens if I need to reschedule or cancel my session?
Can I leave a review for a coach after a session?
Can I contact a coach before booking a session?
What if I am not satisfied with a coaching session?
Is my personal information secure on Mentaa?
How do you protect sensitive information during a session?
Does Mentaa comply with data protection laws (GDPR, CCPA, etc.)?
How do I manage my privacy settings on the platform?
What personal data does Mentaa collect?
Can I delete my account and all associated data?
How do I request access to my personal data?
Do you track my online activity on the platform?
How do I get technical support if I am having trouble using the platform?
Can I access my sessions on mobile devices?
What do I do if I have trouble with video/audio during a session?
Can I test my equipment before a session?
How do I update my device settings for a better experience?
What should I do if I cannot log in to my account?
How do I report inappropriate behavior from a coach or client?
What is Mentaa's refund policy?
Can I share my Mentaa account with others?
What happens if I violate the platform’s terms of service?
How can I update my contact information on the platform?
Can I participate in sessions if I am under 18?
Is there a limit to the number of sessions I can book in a week?
Can coaches take a session using a mobile device?
How can I write a standout biography in 500 characters?
Why can I not join the session before it starts?
How do I sign up to become a coach on Mentaa?
What’s the difference between "General" and "Weekly" in my Availability Calendar?
How do I set my availability and schedule?
How can coaches enhance their profiles and make it outstanding?
Is there a limit to how many clients I can have on the platform?
Can I share my own materials (documents, videos, etc.) during a session?
Can I communicate with clients before they book a session?
What happens if a client cancels a session?
Can I offer free sessions or promotions through the platform?
Are there any fees or commissions that I need to pay to Mentaa?
How do I get paid for coaching sessions?
What should I include in my coach profile?

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