1.  Version

 

This is version 1.0 effective January 31, 2025.

 

2.  Introduction

 

These Terms and Conditions (T&Cs) apply to your acceptance and use of our website, services, and all interactions between coaches, mentors, and clients provided by Mentaa Technologies LLC. By creating an account or using the services, you agree to these T&Cs. Please read them carefully before using our platform. If you do not agree, you must refrain from using our services.

 

3.  Definitions

• "Platform" refers to the MENTAA website which provides coaching services.
• "User" refers to anyone who registers on the platform, including Coaches, Mentors, and Clients.
• "Coach(es)" and "Mentor(s)" refer to individuals providing services to Clients via the platform.
• "Client(s)" refers to individuals receiving services from coaches and mentors via the platform
• "Services" refer to coaching and mentoring services facilitated by the platform between coaches and clients.

4.  Eligibility

 

By registering on the platform, you confirm that:

• You are: (a) at least 18 years old; and (b) have not been previously suspended or removed from using the Services.
• You possess the legal capacity to enter into binding contracts.
• If you are a Coach and/or Mentor, you: (a) meet any professional qualification or certification required to provide the services you offer in your respective location; and (b) meet the certification requirements set by the Platform to perform Services.
• Your use of the platform complies with all applicable laws and regulations at your location.

 

5.  User Accounts

 

Although you can visit the Platform freely with no registration, to access the services, you must create an account. When registering, you agree to:

• provide accurate, current, and complete information.
• maintain your account information
• maintain the security of your account by not sharing your password or access to your account
• promptly notify Mentaa if you suspect any security breaches related to the Services 
• assume responsibility for all activities that occur under your account and accept all risks of unauthorized access.
• Mentaa reserves the right to suspend or terminate accounts at our discretion for violations of these T&Cs

6.  Coach Terms of Use

 

Coach Obligations

 

Provision of Services

• As a coach, you agree to provide professional, high-quality services to your clients in accordance with your qualifications, expertise, and ethical standards. You are responsible for the content and delivery of all coaching services.

Compliance with Laws

• You agree to comply with all relevant local, state, and national laws and regulations, including but not limited to tax obligations, business licenses, and industry-specific regulations.

Ethical Standards

• You will conduct yourself in a professional, respectful, and ethical manner, adhering to any professional standards applicable to your coaching services.

Service Availability

• You must maintain and regularly update your availability on the Platform, ensuring that clients can book sessions with you during the available times you have set.

Cancellation Policy

• You must comply with the Platform’s cancellation policy, including offering clients a fair opportunity to cancel or reschedule appointments in accordance with any timeframes specified.

 

Fees & Payments

 

Fee Structure

• You will receive payment for the coaching services you provide based on the rates you set on the Platform, subject to a commission or service fee charged by the Platform, which will be outlined in the payment section.

Payment Terms

• The Platform processes payments on your behalf. Payments for completed sessions will be disbursed to you after the client’s payment has been processed. The Platform may charge administrative fees for processing payments.

Tax Responsibility

• You are solely responsible for reporting and paying any taxes related to your earnings, including income tax, sales tax, or any other applicable taxes.

Refunds and Disputes

• In the event of a client dispute, refund request, or chargeback, you agree to cooperate with the Platform in resolving such issues.

7.  Using the Service and Limitations

• The platform is limited to serving as a neutral facilitator connecting clients with coaches and mentors. The platform does not endorse or guarantee the quality or suitability of any Coach or Mentor. The Clients at their own will, choose the platform to work with a Coach or Mentor.
• The platform is not responsible for any actions, omissions, or advice provided by Coaches or Mentors. All services are provided by third-party independent contractors, and Clients assume the full responsibility for their interactions.
• The platform is not responsible for the results or outcomes of the coaching or mentoring services, and no guarantees or warranties are made regarding the effectiveness or success of any coaching or mentoring session.
• The Platform and the Services offered herein are provided solely as a forum and technical means to connect two or more people or interested in having a coaching session and does not represent itself as being licensed to provide counseling, psychotherapy, or psychiatric evaluation, psychiatric therapy, or any other service requiring professional medical accreditation.

8.  Pricing and Payments

• Fees for services will be clearly displayed on the platform. Payment is processed via secure third-party payment providers.
• Payment is due upon booking services. Clients agree to pay any applicable fees, taxes, or other charges.
• Coaches and mentors will receive payment after service delivery, minus any platform service fees.
• Refund Policy: Refunds are generally not provided, except under exceptional circumstances that meet both UAE laws and our established criteria. Requests for refunds will be evaluated on a case-by-case basis, and all decisions made by the platform are final.

9.  Intellectual Property

• The platform, its content, and any intellectual property (IP) associated with it, including trademarks, logos, designs, and text, are the exclusive property of Mentaa Technologies LLC.
• Any content uploaded by coaches, mentors, or clients remains their intellectual property. By uploading content, you grant the platform a non-exclusive, royalty-free license to use, modify, and display this content for the purpose of providing the services.
• You may not use the platform’s content, branding, or IP without prior written permission.

10.  Confidentiality and Privacy

• We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, store, and process your data, in compliance with GDPR (EU), CCPA (California), and UAE data protection laws.
• Coaches and mentors agree to maintain the confidentiality of all personal information shared by clients during sessions as per coaching ethics.
• Clients agree to keep all materials and discussions with coaches and mentors confidential unless otherwise agreed.
• The platform assumes no responsibility for any breaches of confidentiality that occur between coaches and clients

11.  User Conduct

 

By accessing and using our coaching platform, you agree to uphold the standards outlined here to ensure a safe, respectful, and productive environment for all users. These guidelines foster a space where individuals can learn, grow, and collaborate effectively.

Respectful Communication

• All users are expected to treat coaches, coachees, and other participants with courtesy and professionalism. Language or behavior that is offensive, abusive, or discriminatory, including hate speech, harassment, or personal attacks, is strictly prohibited.

Appropriate Use of the Platform

• The platform should only be used for its intended purposes, including coaching, personal growth, and professional development. Activities such as spamming, solicitation, unauthorized advertising, or sharing content that is unlawful, harmful, or infringes on others’ rights are not permitted.

Confidentiality and Privacy

• Users must respect the confidentiality of coaching sessions and the privacy of others. Recording or sharing coaching sessions, communications, or any platform content without explicit consent is prohibited. This ensures trust and safety for all participants.

Honesty and Integrity

• We expect all users to provide accurate and truthful information, whether creating profiles or engaging with others on the platform. Impersonation or misrepresentation of qualifications, identity, or intentions undermines the integrity of the community and will not be tolerated.

Adherence to Agreements

• Commitments made through the platform, such as scheduled sessions, fees, and cancellation policies, should be honored. If adjustments are needed, users should notify their coach or the platform promptly to maintain trust and reliability.

Compliance and Prohibited Behaviors

• Users must comply with all applicable laws and regulations and refrain from actions that disrupt the platform, such as hacking, introducing harmful technologies, or attempting unauthorized access. Such violations may lead to suspension, removal, or legal action to protect the integrity of the platform.

 

12.  Dispute Resolution

In the event of a dispute between users, the platform encourages both parties to resolve the issue amicably. If a resolution cannot be reached, the dispute may be escalated to our support team at contact@mentaa.com for further assistance.

Please note that the platform is not responsible for resolving disputes between users and is not liable for any damages or consequences resulting from such disputes.

Governing Law:

• This Agreement shall be governed by and construed in accordance with the laws of the United Arab Emirates
• This Agreement shall be governed by the laws of the Emirate of Dubai, United Arab Emirates.

13.  Termination

• The platform reserves the right to suspend or terminate any user account at its discretion if the user violates the platform's terms and conditions, including but not limited to, engaging in harmful behavior, breaching confidentiality, or failing to comply with the code of conduct.
• Termination may occur with or without prior notice, depending on the severity of the violation. Users whose accounts are terminated will lose access to the platform and any associated services. Any outstanding obligations, including payment for services rendered, must still be fulfilled.
• Users may request the termination of their account at any time by contacting our support team at contact@mentaa.com. Upon termination, all personal data associated with the account will be handled in accordance with our Privacy Policy.

14.  Limitation of Liability

• The platform, including its owners, directors, employees, and affiliates, is not liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of the platform or services provided by coaches or mentors.
• Coaches, mentors, and clients acknowledge that they use the platform at their own risk. The platform makes no warranties regarding the accuracy, completeness, or reliability of the services or content.
• The platform is not responsible for any losses or damages resulting from technical issues, service interruptions, data breaches, or security failures, to the fullest extent permitted by law.

 

15.  Amendments

 

Mentaa reserves the right to modify these T&Cs at any time. Users will be notified of any significant changes via email or a notification on the platform. It is your responsibility to review these T&Cs regularly. Continued use of the platform following any amendments constitutes acceptance of the updated terms.

 

16.  Force Majeure

 

The platform is not liable for delays or failures in performance caused by events beyond our reasonable control, including but not limited to natural disasters, government actions, internet outages, or technical failures of any associated 3rd party providers.

 

17.  Severability

 

If any provision of these T&Cs is found to be unenforceable, the remaining provisions will remain in effect.

 

18.  Contact Information

 

For any questions or concerns regarding these T&Cs, please contact us at contact@mentaa.com.